Terms of Service
Last updated: April 2026
Welcome to the Royal Dabba website
These Website Terms of Service explain the rules for using our website, online shop, tools, and services.
Royal Dabba offers 100% plant-based Indian meals, suitable for vegetarians and vegans, through our website and subscription delivery service.
By visiting our website, placing an order, using your account, joining promotions, or using any website features, you agree to these Terms.
Please also read our:
- Terms of Business
- Privacy Policy
- Subscription Terms
- Competition or Promotion rules
- Cookie Policy (if you use one)
These Terms do not affect any rights you have under UK consumer law.
1. Who We Are
This website is owned and operated by Royal Dabba.
Throughout these Terms, the words “we”, “our”, and “us” mean Royal Dabba.
Please complete before publishing:
- Trading name: Royal Dabba
- Operated in: Midlands, England.
- Email: hello@royaldabba.co.uk
Our online store is powered by Shopify.
2. Who Can Use Our Website
You must be 18 years old or over to place an order, create an account, or join promotions.
You must only use our website in a lawful and respectful way.
You must not:
- break any laws
- misuse promotions
- attempt fraud
- use fake details
- interfere with our systems
- upload harmful software
- try to copy or damage the website
If this happens, we may suspend access or refuse service.
3. Website Information and Updates
We always try our best to make sure the information on our website is clear and up to date.
Sometimes there may still be:
- typing mistakes
- old menu photos
- temporary price changes
- ingredient substitutions
- delivery time updates
- unavailable stock
Please use the website as general guidance only.
Meal photos are examples and may look slightly different when delivered.
We may update the website at any time.
4. Products, Menus and Services
Some meals, offers, add-ons, or promotions may only be available online.
All Royal Dabba meals are:
- 100% plant-based
- suitable for vegetarians
- suitable for vegans
Meals may change because of:
- seasonal ingredients
- supplier availability
- kitchen substitutions
- weather or delivery disruption
Where you buy a subscription, repeat plan, or delivery service, the order itself is also covered by our Royal Dabba Terms of Business.
5. Prices and Website Changes
Prices shown on our website may change from time to time.
Where possible, we will give notice before important price changes.
Any order that has already been placed and paid for will keep the original price.
We may also:
- change menus
- update offers
- add new tools
- remove features
- pause parts of the website
- stop promotions
without affecting your legal rights.
6. Orders, Billing and Accounts
Please make sure all account details are correct, including:
- full name
- address
- postcode
- phone number
- payment details
- delivery instructions
We may refuse or cancel orders where we reasonably believe there is:
- fraud
- duplicate accounts
- postcode errors
- repeated payment failure
- suspicious behaviour
- misuse of discounts
- repeated false refund claims
If we need to change or cancel an order, we will try to contact you.
7. Third-Party Tools and Links
Sometimes our website may include links or tools from other companies, such as:
- payment providers
- social media
- Shopify apps
- delivery tracking
- review systems
- referral tools
These services are controlled by third parties.
We are not responsible for how those third-party websites or tools work.
Please check their own terms before using them.
8. Reviews, Feedback and Customer Messages
If you send us:
- reviews
- ideas
- suggestions
- social media comments
- competition entries
- product feedback
you allow us to use that content to improve Royal Dabba or share it in our marketing.
We will not use anything inappropriate, private, or unlawful.
You must only submit content that:
- belongs to you
- is truthful
- is respectful
- does not break copyright
- does not harm others
9. Privacy and Personal Information
Your personal information is handled under our Privacy Policy.
This includes details you enter during:
- checkout
- subscription signup
- promotions
- contact forms
- referrals
- competitions
10. Website Errors and Corrections
Sometimes there may be mistakes on the website, such as:
- wrong prices
- wrong menu details
- stock errors
- duplicate promotions
- delivery timing mistakes
- photo mismatches
We may correct these mistakes and, where necessary, cancel or update affected orders.
If payment has already been taken incorrectly, we will provide the appropriate refund or correction.
11. Things You Must Not Do
You must not use our website for:
- unlawful activity
- hacking
- scraping
- phishing
- false reviews
- malware
- spam
- fake referrals
- promotion abuse
- copying our branding
- copying our website content
- commercial resale of our meals without permission
Breaking these rules may result in account suspension or legal action.
12. Website Availability
We always try to keep our website working properly.
Sometimes the website may be unavailable because of:
- maintenance
- internet outages
- Shopify issues
- technical upgrades
- payment gateway issues
- cyber security protection
- unexpected faults
We cannot guarantee uninterrupted access at all times.
13. Our Legal Responsibility
Nothing in these Terms removes your rights under the laws of England and Wales.
Where allowed by law, we are not responsible for losses caused by:
- technical problems
- internet issues
- third-party platform failures
- events outside our control
- misuse of your login details
We do not exclude liability where it would be unlawful to do so.
14. Competitions, Giveaways and Promotions
From time to time Royal Dabba may run:
- giveaways
- prize draws
- referral rewards
- free meal promotions
- social media competitions
Rules for each promotion will be shown in the relevant post, email, or landing page.
Unless stated otherwise:
- UK residents aged 18+
- one entry per person
- no cash alternative
- prizes non-transferable
- winner contacted within 14 days
- unclaimed prize may be re-drawn
We may cancel or amend promotions where needed.
15. Ending Use of the Website
You may stop using our website at any time.
We may suspend or permanently remove access where we reasonably believe there has been:
- fraud
- abuse
- repeated false claims
- website misuse
- illegal activity
- harassment of staff
- unsafe conduct
16. Governing Law
These Terms follow the laws of England and Wales.
Customers in Scotland and Northern Ireland may also use their local courts where the law allows.
17. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be shown on this page.
By continuing to use the Royal Dabba website after changes are posted, you accept the updated Terms.
18. Contact Us
If you have questions about these Terms, please contact:
