Terms of Business

Last updated: April 2026

Welcome to Royal Dabba.

These Terms of Business explain how our plant-based Indian meal subscription and delivery service works.

All Royal Dabba meals are 100% plant-based and suitable for both vegetarians and vegans.

We have written these Terms in clear, friendly and easy-to-read English, while making sure they also protect both our customers and our business under the laws of England and Wales.

By placing an order, starting a subscription, using our website, or receiving our meals, you agree to these Terms.

Please also read our Privacy Policy.

1. About Us

Royal Dabba is a plant-based Indian meal delivery business offering fresh home-style dishes in reusable dabba tins.

These Terms apply to: - subscriptions - repeat meal plans - one-off orders - add-on dishes - reusable dabba collections - website purchases

Please complete the legal details below before publishing:

·       Legal company name: Royal Dabba

·       Trading name: Royal Dabba

·       Operated in: Midlands, England.

·       Email: hello@royaldabba.co.uk

2. Who Can Order

You must be 18 years old or over to place an order.

If you order for a workplace, family member, or another business, you confirm that you have permission to do so.

We may refuse orders that do not meet our eligibility, delivery, payment, or safety requirements.

3. Our Plant-Based Meals

Our menus are shown on our website and may change weekly.

All meals are: - 100% plant-based - suitable for vegetarians - suitable for vegans

Some dishes may vary slightly due to ingredient availability, seasonal produce, or kitchen substitutions.

Allergies and dietary needs

Please always check the allergen information for the week you are ordering.

Although our meals are plant-based, our kitchen may still handle allergens such as: - gluten - nuts - sesame - soy - mustard - celery

We cannot promise a completely allergen-free kitchen.

If you have severe allergies, please contact us before ordering.

Meal images

Photos on our website are for guidance only. Meals may sometimes look slightly different from the pictures.

4. Dabba Tins, Storage and Reheating

Meals arrive chilled in reusable Royal Dabba tins.

Storage

Please place meals in the fridge within 1 hour of delivery, or heat and eat immediately.

When reheating, make sure the food is piping hot throughout.

We are not responsible for issues caused by meals being stored, reheated, or handled incorrectly.

Dabba returns

Please wash your dabba tins and leave them ready for collection at your next scheduled delivery.

The tins remain the property of Royal Dabba unless we clearly state otherwise.

If we cannot collect the tins because they were not left out, we will attempt collection again on the next scheduled delivery.

If tins are still not returned after cancellation, a £15 replacement fee per set may be charged.

5. Prices, Billing and Subscription Renewals

All prices are shown on our website and include VAT where applicable.

Automatic renewal

For Wednesday deliveries, the weekly order cut-off for changes, pauses, skips, rescheduling, and cancellations is Monday Midnight at 12:00 AM. Subscriptions renew automatically at the frequency you choose, including: - weekly - every 2 weeks - every 3 weeks - every 4 weeks

Payment is collected automatically before your next delivery cut-off.

Renewal reminders

We may send reminder emails or messages before: - renewals - payment collection - price changes - paused subscription restarts - important service updates

Price changes

If prices change, we will give reasonable notice before the new price takes effect.

Orders already billed will not be affected.

Failed payments

If payment fails, we may: - retry payment - pause your subscription - withhold delivery - cancel future deliveries

6. Delivery Terms

We only deliver to the postcodes listed on our website.

Delivery days and estimated time windows are shown during checkout.

Delivery times are estimates only.

Delays may happen because of: - traffic - weather - driver illness - vehicle breakdown - supplier delays - power cuts - road closures - technical outages - high demand

7. Safe Place and Delivery Responsibility

If you are not home, please provide a safe place.

Examples include: - porch - side gate - shed - insulated cool box - neighbour

Once delivered according to your instructions, responsibility passes to you.

If no safe place is available, we may return the meal to protect food safety.

Because meals are perishable, this may not always be refundable.

If collection or delivery is unsafe because of animals, blocked access, dangerous weather, poor lighting, aggressive behaviour, or any risk to our drivers, we may delay or cancel delivery or collection.

8. Pausing, Skipping, Rescheduling and Easy Cancellation

You can manage your subscription easily through your online account.

You may: - skip a week - pause deliveries - reschedule up to 21 days - change delivery notes - cancel online in a simple way

Changes must be made before the billing cut-off shown in your account, which is Monday Midnight at 12:00 AM for that week’s Wednesday delivery.

If this cut-off time passes, your Wednesday meal will already be in preparation and cannot be stopped, changed, paused, skipped, or cancelled for that same week.

Any change made after Monday Midnight at 12:00 AM will instead apply to the following week’s delivery.

After the cut-off, fresh meals may already be in preparation.

Easy cancellation promise

You can cancel your subscription as easily as you signed up, through your account before the next billing cut-off.

No future payments will be taken after a valid cancellation.

9. Refunds, Wrong Items and Duplicate Orders

If something is wrong, please contact us within 24 hours where possible.

Please include: - photos - order number - meal name - description of issue

Where appropriate, we may offer: - refund - replacement - account credit - goodwill voucher

Incorrect or faulty meals

If your order is incorrect, damaged, spoiled, unsafe, missing items, or not as described, we will provide a suitable remedy in line with UK consumer law.

Duplicate orders

If duplicate payments or duplicate orders happen due to a system issue or clear accidental repeat checkout, we will refund the duplicate amount.

10. Perishable Goods and Change of Mind

Because our meals are freshly prepared and perishable, once delivered they usually cannot be returned or refunded simply because you changed your mind.

This does not affect your legal rights where goods are faulty, unsafe, or not as described.

11. Promo Codes, Referral Credits and Abuse

Promo codes and referral credits must be used fairly and only as intended.

We may remove discounts, credits, vouchers, or suspend accounts where we reasonably believe there has been: - misuse - duplicate account creation - self-referrals - false referrals - automated abuse - promotional exploitation

Subscription abuse, repeated refund abuse, or repeated false claims may result in account suspension or refusal of service.

12. Fraud, Suspicious Orders and Right to Refuse Service

We may cancel, pause, investigate, or refuse any order where we reasonably suspect: - fraud - chargeback abuse - stolen payment methods - suspicious activity - false customer details - unsafe delivery conditions - repeated misuse of offers

We reserve the right to refuse service where necessary to protect our staff, customers, drivers, systems, or business.

13. Postcode Eligibility and Delivery Errors

Customers are responsible for entering the correct postcode and address.

If an address is outside our delivery zone, entered incorrectly, or becomes temporarily unavailable, we may cancel or reschedule the order.

A full refund will usually be given where the error is due to our postcode system.

14. Weather and Emergency Cancellations

In rare situations such as: - snow - flooding - storms - severe heat - road closures - public emergencies - major supplier issues

we may delay, reschedule, or cancel deliveries.

Where possible, we will notify customers and offer: - redelivery - credit - refund

15. Commercial Resale Prohibition

Royal Dabba meals are sold for personal household use only.

Meals must not be resold, redistributed, relabelled, or supplied commercially without our written permission.

This protects food safety, allergen control, and brand quality.

16. Legal Rights and Liability

Nothing in these Terms removes your rights under the laws of England and Wales.

We do not exclude liability where it would be unlawful to do so.

We are not responsible for losses caused by events outside our reasonable control.

We are also not responsible for indirect business losses such as loss of profit, goodwill, or commercial opportunity.

17. Privacy, Communications and Marketing

We may contact you by: - email - SMS - account notifications - phone

Service messages may include: - delivery updates - renewal reminders - billing notices - support replies - operational alerts

These are not marketing messages.

Marketing is only sent where you have opted in.

18. Governing Law

These Terms are governed by the laws of England and Wales.

Customers in Scotland and Northern Ireland may also use their local courts where permitted by law.

19. Final Legal Terms

These Terms form the agreement between you and Royal Dabba only.

If any section is found unenforceable, the remaining sections still apply.

If we delay enforcing a right, it does not mean we give up that right.