Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Royal Dabba (we, us, our) collects, uses, discloses, and protects your personal data when you use our website, services, or place an order. By using our services or visiting our website, you accept the practices described in this policy.

1. Who We Are

When we refer to “Royal Dabba”, “we”, “us” or “our”, we mean the company operating this website and delivering meals to you. “You” or “your” refers to any user of our website or services, whether as a visitor, subscriber, or customer.

2. Information We Collect

a. Information You Provide Directly

  • Contact details: name, billing and delivery address, phone number, email address
  • Account information: username and password (if you create an account)
  • Order and delivery details: meal orders, delivery instructions, subscription preferences
  • Customer support communications

b. Usage Data (Automatically Collected)

  • IP address, browser type, device information
  • Pages visited, date and time of visits
  • Cookies, pixels, or similar technologies for preferences and sessions

c. Information From Third Parties

  • Payment processors (transaction confirmations)
  • Analytics or marketing partners (only with your consent)

3. How We Use Your Information

  • Process and fulfil orders, deliveries, payments, and refunds
  • Communicate order updates, support responses, and service notices
  • Improve website performance and personalise user experience
  • Marketing communications (only with your consent)
  • Detect fraud, misuse, or illegal activities
  • Internal analytics, record-keeping, and service improvements

4. Cookies and Similar Technologies

We use cookies to ensure proper website functionality, remember user preferences, analyse traffic, and improve your experience. You may disable cookies via your browser settings, but some features may not function correctly.

5. Disclosure of Your Information

  • Payment processors
  • Delivery partners
  • IT and hosting service providers
  • Analytics and marketing partners (with consent)
  • Legal or regulatory authorities when required

We do not sell or lease your personal data to third parties.

6. Storage and International Transfers

Your data is stored securely. If data is transferred outside the UK or EEA, we ensure appropriate safeguards such as standard contractual clauses are in place.

7. Data Retention

We retain personal data only as long as necessary to fulfil service obligations, comply with legal requirements, or resolve disputes. Data is securely deleted or anonymised thereafter.

8. Your Rights

  • Right to access your personal data
  • Right to correct inaccurate data
  • Right to request deletion
  • Right to restrict or object to processing
  • Right to withdraw consent
  • Right to data portability

9. Children

Our services are intended for adults. We do not knowingly collect data from children under 16. If such data is identified, it will be deleted upon request.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies separately.

11. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have questions or wish to exercise your data rights, contact us at: