Refund

Last updated: 12 May 2026

At Royal Dabba, we take great care in preparing and delivering fresh plant-based meals each week. Because our meals are freshly cooked to order and classed as perishable food items, our refund policy is slightly different from standard retail products.

1. Fresh Food & Perishable Goods

All Royal Dabba meals are freshly prepared and delivered chilled. Due to the nature of perishable food products, we are generally unable to accept returns or provide refunds once an order has been delivered successfully.

This does not affect your statutory rights under UK consumer law.

2. When We May Offer a Refund, Credit or Replacement

We may offer a full or partial refund, replacement meal, account credit, or goodwill voucher if:
• You receive the wrong meal
• A meal is missing from your order
• Food arrives damaged or spoiled
• Packaging is significantly damaged during delivery
• There is a verified quality or food safety issue
• Your order cannot be delivered due to an error caused by Royal Dabba

Any resolution offered will be at our discretion depending on the circumstances.

3. Reporting an Issue

If there is a problem with your order, please contact us as soon as possible and ideally within 24 hours of delivery.

To help us investigate quickly, please include:
• Your order number
• A description of the issue
• Clear photos where appropriate
• The name of the affected meal or item

Please contact us via email at hello@royaldabba.co.uk.

4. Change of Mind

As our meals are freshly prepared and made to order, we are unable to provide refunds for:
• Change of mind after dispatch or delivery
• Forgotten deliveries
• Incorrect address details provided by the customer
• Food preferences changing after the order cut-off
• Failure to refrigerate meals after delivery

Please review your order carefully before the weekly cut-off time.

5. Subscription Orders & Weekly Cut-Off

Royal Dabba operates on a subscription and pre-order basis.

For Wednesday deliveries:
• Changes, pauses, side customisations, or cancellations must be completed before Monday at 09:59 PM.

For Friday deliveries:
• Changes, pauses, side customisations, or cancellations must be completed before Wednesday at 09:59 PM.

Once the cut-off time has passed, your meals may already be scheduled for preparation and ingredients allocated. Orders placed after the cut-off are normally non-refundable.

6. Delivery & Safe Place Responsibility

If nobody is available during delivery, your order may be left in the safe place selected by you at checkout.

Once delivery has been completed to:
• the provided address,
• a nominated safe place, or
• a neighbour requested by you,

responsibility for the order transfers to you.

Royal Dabba cannot accept responsibility for spoilage caused by:
• meals being left outside for extended periods,
• incorrect safe place instructions,
• failure to refrigerate food promptly after delivery.

7. Failed Deliveries

Refunds are normally not provided where delivery fails because:
• the address entered was incorrect,
• access could not be gained,
• no safe place was provided,
• delivery instructions were inaccurate,
• contact details were incorrect.

However, if delivery fails due to an error on our side, we will work with you to provide an appropriate resolution.

8. Duplicate Orders or Billing Errors

If you believe you have been charged incorrectly or placed a duplicate order accidentally, please contact us promptly.

Verified duplicate payments or billing errors will be refunded to the original payment method.

9. Promotional Offers & Credits

Any promotional discounts, referral credits, vouchers, or goodwill credits:
• have no cash value,
• cannot normally be exchanged for cash,
• may expire,
• may be withdrawn if misuse or abuse is suspected.

Royal Dabba reserves the right to cancel promotional offers where fraudulent or unfair activity is identified.

10. Reusable Packaging & Dabba Returns

Where reusable dabbas, insulated bags, or containers are supplied, customers agree to make reasonable efforts to return them during future deliveries or collections.

Royal Dabba reserves the right to charge for excessive loss, intentional damage, or repeated non-return of reusable equipment.

11. Contact Us

If you have any questions regarding this Refund Policy, please contact:

Email: hello@royaldabba.co.uk

We aim to respond to all customer queries as quickly and fairly as possible.